See active work together
The office can review active jobs in a list and map without piecing together separate messages.
Do not lose trust before arrival
Silence before arrival turns a normal delay into a customer who assumes the worst.
ETAFlow keeps active-job status, mapped destinations, route-based travel estimates, and secure customer links moving with the work so every update does not depend on another manual status call. It does not claim continuous technician location tracking.
Made for field serviceOffice, crew, and customer stay connected✓
01Active-job map and list for administrators02Technician status stepper with call and navigation actions03Google Routes travel estimate with a fallback04Secure public ETA and status links
What it helps your team do
Less chasing. Fewer missed steps. A clearer day for the office and crew.
Move through clear statuses
Technicians update the operational step so the office knows whether work is dispatched, underway or complete.
Estimate travel time
Google Routes supports travel estimates, with a fallback when the external route result is unavailable.
Set an arrival buffer
The owner chooses the latest-arrival buffer used to flag a possible delay.
Share status without an account
A secure token link lets the customer check the current status and ETA information prepared for the job.
Surface delays for action
Potential delays can be reflected in the operational view and the configured customer communication flow.
How it fits the work
Set the rules once. Let the routine follow-through happen.
You decide what should start the work, which jobs qualify, what Opti-Terrain can complete, and when it should stop and ask. Your team can see what happened without digging through calls, texts, or somebody's memory.
Trigger
An assigned job approaches its service time and the technician updates its status.
Rules
You set the arrival buffer and decide which status notices customers receive.
Opti-Terrain does
Opti-Terrain prepares route-based ETA information, updates the active-job view and maintains the secure status link.
When it asks
It asks when a delay or schedule change requires a new customer commitment.
Where you see it
See it in ETAFlow, the job status history and the customer's secure tracking page.
From office to field
The context travels with the work.
The same request, schedule, customer details, photos, notes, status, and next action stay available as work moves from the office to the site.
Built around the job
The crew gets what it needs. The customer stays informed. The owner sees what needs attention.
This product area stays connected to the rest of the field-service workflow, so the next person does not have to reconstruct what happened from calls, texts, and memory.
Active-job map and list for administrators
Technician status stepper with call and navigation actions
Google Routes travel estimate with a fallback
Secure public ETA and status links
Opti-Terrain
Put this workflow inside the same system as the rest of the operation.
See how Opti-Terrain keeps the relevant records, rules, routine actions, exceptions, and results connected.